TandemOSThe operating system for live venues.
Sign InSee productRequest a guided trial
All Resources
Settlement · Finance

Build and post an event settlement

Reconcile ticketing, parking, concessions, merch, labor and chargebacks.

01

Before you start

  • Confirm you are working in the correct TandemOS organization.
  • Open the correct event, venue, space, person, or record before making changes.
  • Confirm your TandemOS role has access to the module used in this workflow.
  • Confirm the booking contract basis is correct and executed when applicable.
  • Confirm participating departments have completed their event closeout and financial feeds.
02

Complete workflow

  1. 1

    Open the event and choose Settlement.

  2. 2

    Review the top settlement KPIs and System Reconciliation sources.

  3. 3

    Confirm contract/deal terms inherited from Sales/Booking.

  4. 4

    Review ticket face gross, parking, concessions, merch, labor and deposits.

  5. 5

    Add only outside-system manual lines when necessary.

  6. 6

    Verify net receipts, client earnings, venue charges and the final balance.

  7. 7

    Post the settlement to Client Review.

  8. 8

    After client approval, enter the venue approver/signature and finalize the settlement.

03

Verify the result

  • Confirm each required department closeout card is Ready.
  • Confirm tickets, parking, F&B, merch, labor, deposits, fees, and manual exceptions reconcile to source systems.
  • Confirm the client balance direction is correct before posting, then verify the posted revision is locked in history.
04

Troubleshooting

I cannot see the action or button.

Check your role, the active organization, and whether the required TandemOS product is enabled. If the action is event-specific, confirm you opened the correct event.

The record saved but another screen did not update.

Refresh the connected destination and confirm the source record is in the correct status. TandemOS only carries forward records that are ready/published/approved for that workflow.

Settlement will not post.

Open Department Closeout and resolve every required Pending or Exception status before posting to the client.

See the connected system

This workflow does not live in isolation.

TandemOS carries the same event, people, permissions and operating history through the rest of the venue lifecycle.

See productExplore platform