TandemOS

Privacy Policy

Last updated: October 2026

TandemOS LLC (“TandemOS,” “we,” “us”) provides venue-management software at tandemos.live. This Privacy Policy explains what information we collect, how we use it, and your choices.

1. Information We Collect

• You provide. Account information: name, email address, organization, role, and credentials you provide when signing up.
• Customer Data. Venue and event data: events, staff rosters, schedules, equipment, and other operational data you enter (“Customer Data”).
• Automatically. Usage information: log data, device and browser information, and interactions with the Service.
• Correspondence. Communications: messages you send to support or sales.

2. How We Use Information

• Provide, operate, and improve the Service;
• Manage accounts, billing, and customer support;
• Send service-related communications (we do not sell your personal information);
• Detect fraud, abuse, and security incidents; and
• Comply with legal obligations.

3. Service Providers (Subprocessors)

We share information only with providers needed to operate the Service, including cloud hosting and database services (e.g., Supabase), application hosting (e.g., Vercel), messaging delivery (e.g., Twilio), and email and productivity tools (e.g., Google Workspace). These providers process data only on our instructions and under contractual confidentiality and security obligations.

4. Other Disclosures

We may disclose information: (a) with your consent; (b) to comply with law or legal process; (c) to protect the rights, safety, or property of TandemOS, our customers, or others; or (d) in connection with a merger, acquisition, or sale of assets, with notice where required by law.

5. Data Retention

We retain information for as long as needed to provide the Service and as required by law. Customer Data is retained per our Terms of Service, including a 30-day export window after termination.

6. Security

We use reasonable administrative, technical, and physical safeguards to protect information. No method of transmission or storage is completely secure, and we cannot guarantee absolute security.

7. Your Rights and Choices

Depending on your jurisdiction, you may have the right to access, correct, delete, or export your personal information, or to object to certain processing. To exercise these rights, contact support@tandemos.live. We will respond within a reasonable timeframe. Customers control Customer Data about their own staff and attendees and are responsible for handling requests related to it.

8. Cookies

We use cookies and similar technologies for authentication, preferences, and basic analytics. You can control cookies through your browser settings; disabling them may affect functionality.

9. Children

The Service is not directed to children under 13, and we do not knowingly collect their personal information.

10. International Users

The Service is operated in the United States. If you access it from outside the U.S., your information will be transferred to and processed in the U.S.

11. Changes to This Policy

We may update this Policy and will post the revised version with a new “Last updated” date. Material changes will be communicated with reasonable notice.

12. Contact

Privacy questions: support@tandemos.live.