TandemOSThe operating system for live venues.Add what your building runs, on the same event.
TandemOS Core runs booking, staffing, show day and settlement. Bundles add ticketing, food and beverage, operations, and your website, all working from the same event record. Bundles are sold whole.
Access
Sell, issue and scan tickets, parking and credentials against the same event.
- Tickets
- Parking
- Credentials
- Seating charts (CAD)
- Scanners
What you can do
- Ticket types, holds and capacity on the event record
- Comps with reason tracking, kept separate from paid sales
- Upload a CAD/DWG drawing to build a seating chart
- Parking lots, passes and day-of sales
- Staff and vendor credentials by zone
- One phone scanner for tickets, parking and credentials
How it connects to Core: Paid and comp counts flow into the event's settlement, so the box office and finance see the same numbers.
2% on paid sales only, never on comps or free passes.
Talk to the sales teamFood & Beverage
Run stands, catering and merch on the same event as the room.
- Concessions
- Catering
- Merch
What you can do
- Stand menus and point-of-sale for concessions
- Catering menus, guarantees and service timelines
- Merch catalog, inventory and event sales
- Sales recorded against the event, not a separate system
How it connects to Core: Food, beverage and merch sales land on the same event the booking and settlement already use.
Talk to the sales teamOperations
Work orders, guest cases and show-night command on one record.
- Maintenance
- Guest Services
- Command (incl. Guest Safety)
What you can do
- Maintenance requests and work orders tied to assets
- Guest cases and lost & found with a full history
- A show-night command view with incidents and dispatch
- Guest safety records connected to the event log
How it connects to Core: Incidents, work orders and guest cases are tied to the event, so the recap shows what happened and who handled it.
Talk to the sales teamWebsites & Marketing
Your venue website, event pages, guest campaigns and screens, fed by the event record.
- Venue website
- Event pages
- Guest campaigns
- Display screens
What you can do
- A venue website with event pages that update from the event record
- Event artwork used on the site, tickets and screens
- Know-before-you-go and guest updates by email and text
- Display screens for lobbies, menus and wayfinding
How it connects to Core: When an event changes in TandemOS, the website, campaigns and screens use the same details.
Talk to the sales teamBundle questions
What is a bundle?
A bundle is a group of add-ons sold together, such as Access (Tickets, Parking, Credentials). Bundles are sold whole, so the pieces always work together.
Can I buy just one add-on, like Tickets?
Add-ons are sold as whole bundles. Websites & Marketing is the one standalone add-on.
Are bundles available now?
Bundles are rolling out to design partners first. The sales team can tell you what is available for your building.
What happens to Core if we turn a bundle off?
Core keeps working. Bundle screens are hidden and the rest of the event record stays the same.
Bundles are rolling out with a small group of venues first.
Tell the sales team what your building runs and we will tell you what is ready.