Check your role, the active organization, and whether the required TandemOS product is enabled. If the action is event-specific, confirm you opened the correct event.
Scanner · Security / Access
Register and configure a scanner device
Turn a phone or tablet into a registered TandemOS scanner.
01
Before you start
- Confirm you are working in the correct TandemOS organization.
- Open the correct event, venue, space, person, or record before making changes.
- Confirm your TandemOS role has access to the module used in this workflow.
- Confirm the scanner is registered, the correct checkpoint is selected, and the event/date is active.
02
Complete workflow
- 1
Open Settings → Scanners & Access.
- 2
Create a scanner device and choose allowed modes.
- 3
Set the default mode and checkpoint.
- 4
Open the generated setup link on the physical device.
- 5
Confirm the device shows as registered.
- 6
Open Unified Scanner and select Tickets, Parking or Credentials.
- 7
Confirm the correct checkpoint before scanning guests.
03
Verify the result
- Run a controlled valid scan and confirm the screen stays in scanning mode with the result banner and scan log.
- Confirm already-used, wrong-date, not-found, and invalid credentials are clearly rejected.
- Confirm the individual ticket/pass/credential record shows its scan status and history.
04
Troubleshooting
Refresh the connected destination and confirm the source record is in the correct status. TandemOS only carries forward records that are ready/published/approved for that workflow.
See the connected system
This workflow does not live in isolation.
TandemOS carries the same event, people, permissions and operating history through the rest of the venue lifecycle.