Check your role, the active organization, and whether the required TandemOS product is enabled. If the action is event-specific, confirm you opened the correct event.
Merch · Merchandise
Close and reconcile event merchandise
Reconcile event merch inventory, sales and settlement commission.
01
Before you start
- Confirm you are working in the correct TandemOS organization.
- Open the correct event, venue, space, person, or record before making changes.
- Confirm your TandemOS role has access to the module used in this workflow.
- Confirm the correct event and selling/service location are active, with prices, tax/fees, and inventory or guarantee data reviewed.
02
Complete workflow
- 1
Open Merch and select the event.
- 2
Review assigned products and starting counts.
- 3
Confirm POS orders and gross sales.
- 4
Enter closing inventory counts.
- 5
Resolve any inventory variance.
- 6
Review tax, card fees, COGS and venue commission.
- 7
Close the event merch session and verify the client/artist share flows into Settlement.
03
Verify the result
- Confirm event sales/service totals reconcile to the operational source.
- Confirm adjustments, counts, tax/fees, and client/venue share are documented.
- Confirm the appropriate totals feed Finance and Settlement before department closeout.
04
Troubleshooting
Refresh the connected destination and confirm the source record is in the correct status. TandemOS only carries forward records that are ready/published/approved for that workflow.
See the connected system
This workflow does not live in isolation.
TandemOS carries the same event, people, permissions and operating history through the rest of the venue lifecycle.