Check your role, the active organization, and whether the required TandemOS product is enabled. If the action is event-specific, confirm you opened the correct event.
Tickets · Box Office
Issue a complimentary ticket
Issue a $0 event ticket and keep it connected to scans and settlement counts.
01
Before you start
- Confirm you are working in the correct TandemOS organization.
- Open the correct event, venue, space, person, or record before making changes.
- Confirm your TandemOS role has access to the module used in this workflow.
- Confirm the event, ticket inventory/capacity, and public sales status are correct.
02
Complete workflow
- 1
Open the event and choose Box Office.
- 2
Select Issue Comp.
- 3
Choose the ticket type/admission details.
- 4
Enter the guest or recipient information.
- 5
Add a comp reason when required.
- 6
Issue the ticket.
- 7
Confirm it appears in ticket activity as a comp and does not increase paid ticket revenue.
03
Verify the result
- Confirm inventory or issued ticket counts changed as expected.
- For paid sales, confirm the order appears in ticket activity and connected Finance/Settlement data.
- For comps, confirm the ticket is identified as complimentary and does not inflate paid revenue.
04
Troubleshooting
Refresh the connected destination and confirm the source record is in the correct status. TandemOS only carries forward records that are ready/published/approved for that workflow.
See the connected system
This workflow does not live in isolation.
TandemOS carries the same event, people, permissions and operating history through the rest of the venue lifecycle.